Documentation

Prizmi is your proactive personal AI assistant. It connects to your phone and all your computers to help you with everyday tasks. If you want, Prizmi can continue doing things on a regular basis without you asking every time. Think of it as a helpful and competent personal assistant you can message anytime, from your phone or right in your web browser:

• Ask it to check your emails every day, identify the ones that need a reply, and prepare a draft for you using your style.
• Ask it to remind your mom to take her medications every day.
• Ask it to look up information for you and send you reports.
• Ask it to solve a coding question that shows up on your computer and send the answer to your messaging app on your phone or tablet.
• Ask it to manage files on your computer.
• Ask it to fill out a form on a website for you, like checking in for a flight.
• Ask it to do a hundred other things; the sky is the limit!

Unlike other assistants that only answer questions, Prizmi can actually proactively do things for you on your real devices, while keeping you in full control.

Prizmi can help you with a wide range of everyday tasks:

• Manage your email — read, categorize, and draft replies every day, using your own style. You can provide feedback to it and it will keep that in mind :)
• Send you and your loved ones reminders — you can connect your mom's device and ask Prizmi to remind her to take her medications
• Wake you up every morning by an inspiring quote or a funny joke
• Answer questions — weather, news, recipes, stock prices, sports scores, and more
• Perform tasks on your computer — organize files, take screenshots, solve puzzles/coding questions and send it to your messaging app, search for documents
• Use websites on your behalf — fill out forms, navigate pages, and complete tasks on real websites using your browser
• Schedule recurring tasks — any schedule you can describe: daily, specific weekdays, certain days of the month, multiple times per day, or even different times on different days. For example, “Check my email every weekday at 9 AM, find ones that need a response and draft replies for me.”
• Set one-off reminders and tasks — “Remind me to call the dentist tomorrow at 2 PM” or “Send mom a happy birthday text on June 5th at 9 AM”
• Look up information — web search, Wikipedia, translations, dictionary, time zones
• Send notifications — reminders and alerts straight to your phone
• Manage your calendar — Google Calendar integration
• ... you are only limited by your imagination

Using Prizmi is as simple as sending a text message:

1. You message Prizmi through a messaging app like Telegram, or right in your web browser.
2. Prizmi understands your request and figures out the best way to help.
3. It either answers directly or works with your computer to complete the task.

You stay in control. Prizmi checks with you before anything important on your devices, and you decide what it can do. You can mark a skill as sensitive, so its results can only be opened on your own device.

Security and privacy are at the core of everything we build. Here is how Prizmi protects you:

• Your data is encrypted — Your information is encrypted and kept private. We never sell it, and we never use it to train AI.
• End-to-end encryption on demand — You can mark any device skill as sensitive. When you do, results are encrypted end-to-end so that only your own device can open them. Nobody in between, not even Prizmi, can see the data.
• Your messages are private — Messages you send to Prizmi are encrypted and kept private. In your conversation with Prizmi (in a messaging app or your web browser), your history syncs across your devices so you can pick up where you left off, and you can clear it anytime.
• Commands are cryptographically signed — Every command sent to your devices is signed to prevent tampering. If anyone tries to alter a command in transit, your device will reject it.
• You make the final call — Prizmi does the work and gets everything ready, but you decide the important moments. On the web, it fills out forms but never clicks Submit, Pay, or Send. You make that final click yourself. For email, it writes drafts for you to send rather than sending on its own. More powerful actions, like changing or deleting a file, are turned off by default. You choose whether to enable them, and they always ask for your approval first.
• You approve actions — Commands that affect your devices can require your explicit approval before they run. You configure which skills need approval and which can run automatically.
• You control access — You decide which folders, websites, and skills Prizmi can use on each of your devices. Prizmi cannot override these permissions.
• Full account deletion — When you delete your account, your personal data is permanently removed.
• Secure payments — Prizmi never stores your credit card information. All payments are processed securely through Stripe.

Prizmi is designed to store as little as possible, and your personal information is kept encrypted. Here is a clear breakdown:

What Prizmi stores (encrypted)

• Agent memory — Notes Prizmi keeps to remember your preferences and context. Encrypted with keys unique to you. You can erase this memory at any time.
• Custom commands — Shortcuts you create (like $snap). Encrypted before storage.
• Recurring and one-off task data — The instructions for your scheduled and one-off tasks. Encrypted at rest.
• Skill credentials — OAuth tokens and API keys for connected services (like Gmail). Encrypted with keys unique to you.
• Browser session activity — When Prizmi uses a website for you, the session log is encrypted at rest and automatically deleted.
• SMS contact labels — The names of your SMS contacts are encrypted with keys unique to you.
• Your messages — Messages you send to Prizmi are encrypted and kept private. In your conversation with Prizmi (in a messaging app or your web browser), your history syncs across your devices and you can clear it anytime.

What Prizmi does NOT store

• Your email content — When Prizmi manages your email, it fetches messages temporarily to draft replies, then deletes the session data. Your email stays in Gmail.
• SMS message content — Text message content is encrypted temporarily during the approval window (a few minutes), then permanently deleted after sending.
• Browser passwords — When Prizmi uses a website for you, password field values are never recorded.
• Command results — Results from device commands are delivered and then deleted.

Your account settings, skill preferences, and device connections are stored but do not contain sensitive personal information.

Prizmi has simple plans: a Free plan you can use every day at no cost, Pro at $20/month (or $200/year, two months free), and Max at $100/month for heavy daily use. Each plan includes an amount of usage that refreshes regularly, so there's never a surprise bill.

If you occasionally need more than your plan includes, you can add one-time usage credit (from $5) without changing plans. See our pricing page for the full comparison. You can change or cancel your plan anytime with one click.

Every Prizmi plan includes an amount of usage. Everything you ask Prizmi to do draws from it a little, and it refreshes automatically on a regular schedule. Your plan page shows a simple bar with how much you've used and when it refreshes, with no per-message math and no meter anxiety.

Usage credit is an optional one-time top-up (from $5) for the occasional stretch when you need more than your plan includes. It's only used after your plan's included usage, and it doesn't expire with your billing cycle.

Yes. The Free plan is free forever, with no credit card required. It includes usage that refreshes automatically, so you can use Prizmi a little every day: ask questions, run skills, connect a device, and see how it fits your life.

If you find yourself wanting more room, paid plans include much more usage, and you can change or cancel anytime.

You can chat with Prizmi in two easy ways: through a messaging app like Telegram (recommended, so Prizmi can reach you with reminders, check-ins, and scheduled tasks even when your browser is closed), or right in your web browser with nothing to install. You can also install the Prizmi Link app on your computer so Prizmi can do things for you there. Prizmi Link is optional and is only used for completing tasks on your computers; we support Windows, macOS, and Linux operating systems. You can connect multiple computers and devices to a single Prizmi account. For example, you could have a Windows desktop at home, a Mac laptop for work, and a Linux machine, all connected to the same account.

No! Many of Prizmi's features work without a computer at all. You can chat with Prizmi from your phone or right in your web browser, and ask it to help with your daily life semi-autonomously without asking every time. None of the cloud skills need a computer. A computer is only needed for tasks that involve your computer's files or screen (like organizing files, taking screenshots, or reading documents).

Absolutely! You can connect as many devices as you need:

• Multiple computers (Windows, Mac, Linux in any combination)
• Multiple phones

Prizmi keeps track of all your devices and works with the right one for each task. You can manage all your devices from your Dashboard.

Prizmi currently supports Telegram, which we recommend because it is free, works on every device, and lets Prizmi reach you with reminders, check-ins, and scheduled tasks even when your browser is closed. If you would rather not install anything, you can also chat with Prizmi right in your web browser.

We are actively working on adding more ways to chat, including the Prizmi app, in the future.

Yes! You can chat with Prizmi right here on our website, with no app to install and nothing to set up. Just sign in, open Chat from your dashboard, and start typing. It works on any device with a web browser, whether that is your computer, phone, or tablet.

For the best experience, we still recommend connecting Telegram as well. Because Prizmi is proactive and reaches out with reminders, check-ins, and scheduled tasks, Telegram makes sure those messages always find you, even when your browser is closed. Think of web chat as the quickest way to start, and Telegram as the way to stay connected on the go.

You can use either one, or both!

• Web chat is the fastest way to begin. There is nothing to install: just open Prizmi in your browser and start chatting. It is great whenever you have a browser open.
• Telegram is best for staying reachable. Since Prizmi can message you on its own with reminders, check-ins, and scheduled tasks, Telegram delivers those straight to your phone, even when your browser is closed.

Our advice: start chatting in your browser today, and connect Telegram so Prizmi can always reach you. You can add Telegram anytime from your dashboard.

Prizmi sends its messages back to wherever you set them up. If you ask for a reminder or set up a scheduled task while chatting in Telegram, that reminder and its updates arrive in Telegram. If you set them up while chatting in your web browser, they arrive right in the same conversation in your browser.

Because a reminder or scheduled update lands where you created it, here is the simple rule: to be sure you will see it, set it up in Telegram, which is always with you on your phone. If you prefer to set things up in your browser, keep a Prizmi tab open so the message can reach you, even when you are looking at something else.

Prizmi has a wide variety of skills organized by category:

• Information & Knowledge — Weather, news, web search, Wikipedia, dictionary, translations, time zones
• Finance & Markets — Stock prices, cryptocurrency prices, currency exchange rates
• Lifestyle — Recipes, movie info, book info, sports scores, fun facts and jokes
• Health & Wellness — Air quality, UV index
• Productivity — Email management, calendar, to-do lists, quick notes
• Communication — Text messaging (SMS)
• Files & Documents — List, read, write, search, and organize files and folders on your computer
• System & Device — Screenshots, screen analysis, system info, clipboard, open URLs, device notifications
• Web & Browser — Fill out forms, navigate websites, and complete tasks on real websites using your own browser

New skills are being added regularly. You can browse and enable skills in the Skills section on your Dashboard (Cloud Skills and Device Skills tabs).

Yes! Prizmi can open websites in your real browser and interact with them on your behalf: filling out forms, clicking buttons, navigating pages, and completing tasks just like you would.

For example, you can ask Prizmi to fill out a flight check-in form, and it will open the airline's website, navigate to the right page, and enter your details. You review the result and take it from there.

How it stays safe:

• Prizmi can only visit websites you have allowed in your Website Access list.
• Prizmi asks for your approval before starting.
• You can stop Prizmi at any time.

This feature requires the Prizmi Link app to be installed and running on your computer. If a website blocks automation, Prizmi can fall back to screen control mode. See “What if a website blocks Prizmi?” for details.

Only if you allow it. Here is how it works:

• You choose which folders Prizmi can use, set up in the Prizmi Link app on your computer. Prizmi can only work with files inside the folders you have allowed.
• Prizmi's main file helper is the File Organizer skill, which can find, read, organize, and move files within those folders. More powerful actions, like deleting a file, are off by default and always ask for your approval.
• You can require approval for any action, so Prizmi always asks before it changes anything.
• You can set different permissions for each of your computers.

Prizmi will never access your files without your explicit permission.

Sensitive actions always require your approval before they are executed. You are in full control:

• You configure which skills need approval and which can run automatically.
• You configure which device skills are sensitive so their results are delivered securely and only your device can open them.
• For recurring tasks, you set them up once and Prizmi runs them on your schedule, but you can pause or cancel them at any time simply by asking Prizmi or using your dashboard.

Yes! Prizmi has a dedicated email management feature that works with Gmail. Here is what it can do:

• Check your inbox — See your unread messages
• Categorize emails — Automatically sort messages into actionable, informational, and promotional
• Draft replies — Prizmi drafts responses for emails that need a reply

Important: Prizmi creates drafts in your Gmail Drafts folder. You always review and send them yourself. Prizmi tries to learn your style and use it. Your email content is never stored permanently by Prizmi.

You can give Prizmi feedback on how it's managing your emails and it will try to implement it.

Yes! Prizmi supports two types of scheduled tasks:

Recurring tasks

These run automatically on a repeating schedule. Prizmi supports virtually any schedule you can think of. For example:

• “Check my email every morning at 9 AM, find ones that need a response and draft replies for me”
• “Send me the weather in San Francisco every weekday at 8 AM”
• “Send me a motivational quote every day except Sunday at 7 AM”
• “Search for technology news every Monday, Wednesday, and Friday at 7 PM”
• “Send mom a good morning text every day at 9 AM”
• “Give me the Apple stock price on the 1st of every month at 9 AM”
• “Send me the weather every weekday at 8 AM and 5 PM”
• “Remind me to take a break every weekday at 10 AM and 3 PM”

Just describe your schedule in plain language and Prizmi will set it up. You can pause, resume, or cancel any recurring task at any time through chat or your Dashboard.

One-off tasks

These run once at a specific date and time. For example:

• “Remind me to take my medication tomorrow at 8 AM”
• “Send mom a birthday message on June 5th at 9 AM”
• “Check the weather next Friday at 7 AM”

One-off tasks complete automatically after running. You can cancel them before they run through chat or your Dashboard.

If Prizmi needs your computer for a task but it is unavailable, Prizmi will automatically queue the task and keep trying for a period of time. You will be notified that the task is waiting.

Once your computer comes back online, the task will be completed automatically. If it cannot be reached within the retry period, you will be informed so you can try again later. You can always cancel your queued tasks by asking Prizmi or using your dashboard.

Not at all! Prizmi is designed for everyone: your entire family. Whether you only work with a phone or you are a tech expert; Prizmi can help with your daily life.

• Just message Prizmi in plain language, the same way you would ask a competent personal assistant.
• The setup process is guided step by step with clear instructions. You cannot get it wrong.
• This documentation covers everything you might need, with simple explanations.

If you can send a text message, you can use Prizmi.

Check-ins are a feature that lets Prizmi proactively reach out to you with helpful suggestions and reminders. Instead of always waiting for you to ask, Prizmi reviews what you've shared with it (upcoming events you mentioned, habits you said you wanted to build, recurring tasks you set up) and sends a brief, thoughtful message when it has something genuinely useful to say.

For example, if you mentioned a family birthday in passing, Prizmi might bring it up before the day arrives. If you said you wanted to start a new habit, it may follow up later with a nudge. If a recurring task you set up has been quietly failing, Prizmi may surface that. Every check-in builds on what you've told Prizmi, never on data it shouldn't have.

Check-ins arrive wherever you chat with Prizmi. If you only use web chat, keep a Prizmi tab open so they can reach you. Connecting Telegram makes sure they always find you, even when your browser is closed.

Check-ins are on by default and can be turned off anytime from the Check-ins toggle in your navigation bar.

Prizmi stands out in several important ways:

• It actually does things for you — Unlike chatbots that only answer questions, Prizmi performs real tasks while keeping you in full control.
• If you request it, it does things for you on a regular basis on a schedule you decide.
• Works across all your computers — Windows, Mac, and Linux, all from one account.
• It can help your entire family; remind your mom to take her medication, remind your kids to do their homework.
• Proactive scheduling — Set up recurring tasks and Prizmi handles them automatically.
• You stay in control — You approve actions and choose exactly which skills are enabled.
• Message-based — No new app to learn. Message Prizmi through Telegram like you would text a friend, or chat right in your web browser.

Prizmi adapts its check-in frequency based on your activity:

• At most once per day (minimum 24 hours between check-ins).
• At most 3 check-ins per week.
• If you don't respond to a few check-ins in a row, Prizmi backs off and checks in less frequently.
• If you've been active recently, Prizmi skips the check-in since you're already engaged.

The goal is to be helpful without being noisy. Prizmi only reaches out when it has something genuinely useful to say.

You are in the right place! This documentation is designed to answer every question you might have. Use the search bar at the top of this page to find what you need.

If you cannot find what you are looking for, use the contact form where you can reach us directly.

No. Prizmi respects quiet hours based on your timezone. By default, check-ins are paused between 9 PM and 8 AM in your local time. Prizmi will never wake you up with a check-in message.

Getting started is easy. Just three steps:

1. Sign up for a free account.
2. Connect Telegram (recommended) so you can chat with Prizmi and it can reach you with reminders, check-ins, and scheduled tasks, even when your browser is closed. Prefer not to install anything? You can also chat with Prizmi right in your web browser, with nothing to set up.
3. Ask Prizmi anything or tell it to do something for you.

To use computer-related features, you can also download the Prizmi Link app and link your computer. The onboarding process guides you through everything step by step.

Yes! Prizmi can look at your screen and understand what's there. Just ask naturally:

• Solve coding questions — “Solve the coding question on my screen”
• Debug errors — “I'm getting an error on my terminal, help me fix it”
• Reply to messages — “Look at my screen and tell me how to reply to this LinkedIn message”
• Explain anything — “What are these settings on my screen?”

Prizmi takes a screenshot automatically, sends it to you, and then provides the analysis. You can also ask follow-up questions like “Explain the second part” or “Rewrite that in Java.”

Note: If screenshots are marked as “sensitive” (end-to-end encrypted), Prizmi cannot analyze them. To use screen analysis, set the Screen Helper skill to non-sensitive in Dashboard > Skills > Device Skills.

Yes! You don’t have to wait for Prizmi to finish one task before sending the next. You can send several requests in a row and Prizmi will work on each one, replying when it’s ready.

Each reply is linked to the message that triggered it, so you always know which answer goes with which question, even if some tasks take longer than others.

For example, you could message “Check my email” and immediately follow up with “What’s the weather tomorrow?” Prizmi handles both and replies to each one separately.

Yes! In addition to recurring tasks, Prizmi supports one-off scheduled tasks. Just tell Prizmi what you want and when:

• “Remind me to take my medication tomorrow at 8 AM”
• “Send mom a birthday text on June 5th at 9 AM”
• “Check the stock price of AAPL next Monday at market open”

Prizmi will confirm the date and time, then run the task once at the scheduled time. If your request is ambiguous (e.g., “remind me at 8” without AM/PM), Prizmi will ask for clarification.

You can view and cancel one-off tasks from Dashboard > Tasks in the One-Off tab. Once a one-off task runs, it is automatically marked as completed.

You don’t need a phone at all. You can chat with Prizmi right in your web browser from your dashboard, with nothing to install.

If you’d like Telegram too (recommended, so Prizmi can reach you with reminders, check-ins, and scheduled tasks even when your browser is closed), it works on every platform: iPhone, Android, Windows, macOS, Linux, and even your web browser at web.telegram.org. You can install it on as many devices as you like and your chats stay in sync, so you can message Prizmi from whichever device is in front of you.

During setup we point you to your phone on purpose: it lets you connect in a single tap and is the smoothest, most reliable way to get linked. After that, Telegram on your computer works just as well for chatting with Prizmi. To install Telegram on your computer, visit desktop.telegram.org.

Yes, absolutely! All cloud-based skills work without a computer. You can chat with Prizmi from your phone or right in your web browser, and:

• Ask questions and get instant answers
• Check weather, news, and sports scores
• Search the web
• Look up recipes, movies, and books
• Check stock and cryptocurrency prices
• Translate text and find definitions
• Manage your email (Gmail)
• And many more

A computer is only needed for tasks that specifically involve your computer’s files, screen, or clipboard.

If you lose your phone, you should remove it from your Prizmi account immediately:

1. Log in to your Prizmi account from any web browser (on any computer or someone else’s phone).
2. Go to Dashboard > My Devices.
3. Find the lost phone and click “Remove”.

This immediately revokes the phone’s access to your account. Optionally, you can reset Prizmi's memory.

Prizmi handles this automatically:

1. The task is placed in a queue and Prizmi keeps trying periodically.
2. You receive a notification that the task is waiting for your computer.
3. Once your computer comes back online, the task is completed automatically.
4. If the retry period expires (your computer was offline for too long), you will be informed and can request the task again.

You can view and manage queued tasks in Dashboard > Tasks, in the Queued tab.

Nothing bad happens. Prizmi simply lets you know, and your usage refreshes automatically. When you reach the limit, you have three easy options:

• Wait — Prizmi tells you exactly when your usage refreshes.
• Upgrade your plan for much more usage (takes effect immediately).
• Add usage credit — a one-time top-up from $5, used only after your included usage.

Scheduled and recurring tasks pause politely at the limit and resume once your usage refreshes.

If something goes wrong, Prizmi will notify you with details. Common reasons for task failures:

• Your computer is offline or unreachable.
• A required skill is disabled — check your Dashboard to enable it.
• An external service is temporarily unavailable (e.g., a website is down).

What you can do:

• Try the task again — temporary issues often resolve themselves.
• Check this documentation for relevant troubleshooting guides.

For recurring tasks, Prizmi will automatically pause the task after several consecutive failures and notify you, so you can investigate and fix the issue.

Some websites detect and block automated browsers. When this happens, Prizmi can switch to screen control mode. It opens the website in your normal, everyday browser and interacts with it by reading the screen and controlling the mouse and keyboard, just like you would.

Before switching, Prizmi will ask for your approval and explain what it needs to do. You can approve or decline.

While in screen control mode:

• Prizmi can only interact with the browser window. It cannot click or type anywhere else on your screen.
• Prizmi cannot access the browser's address bar or navigate to a different website.
• You can stop Prizmi at any time by tapping Stop Session in your messaging app or clicking Stop on the session banner in the Prizmi Link app.
• The website must be in your Website Access list.

To use screen control mode, you need to enable OS-level input in the Prizmi Link app under Settings > Permissions. If it is not enabled, Prizmi will let you know that the website is blocked and cannot proceed.

You can pause any recurring task without canceling it:

• Via chat: When scheduling a task, Prizmi will tell you how you can pause it;
• Via Dashboard: Go to Dashboard > Tasks, open the Recurring tab, find the task, and click Pause.

When you are ready to start it again:

• Via chat: when you schedule a task, Prizmi gives you instructions;
• Via Dashboard: Click Resume on the paused task.

Your schedule and all settings are preserved while the task is paused.

If you approve a command by mistake, it will be executed on your device. Here is what you can do:

• If the action was reversible (like creating a file), you can ask Prizmi to undo it.
• If the action was not easily reversible (like deleting a file), check if your system has a recycle bin or backup.

Preventing this in the future:

• Always read the command details carefully before approving.
• Enable “Requires approval” for sensitive skills, and take a moment to review each request.
• Disable skills you rarely use to reduce the chance of unexpected actions.

If Prizmi seems silent, check the following:

1. If you use Telegram — Go to Dashboard > My Devices and make sure Telegram is still connected, and that notifications are turned on for Telegram on your phone.
2. If you chat in your web browser — Make sure you allowed notifications when Prizmi asked (you can turn them on anytime from Settings in Prizmi, or by clicking the small icon next to the web address). Keep a Prizmi tab (or your browser) open in the background so Prizmi can reach you, and make sure your computer’s notifications aren’t muted by “Do Not Disturb.”
3. Usage — If you’ve used up your plan’s included usage, scheduled tasks pause until it refreshes; check Dashboard > Plan & Usage to see where you stand.
4. Skill status — Make sure the relevant skills are enabled.

If everything looks right and Prizmi is still quiet, try reconnecting from your Dashboard. For the most reliable notifications, even when your browser is closed, connect Telegram.

You have full control over what Prizmi can do on each of your computers. When you install Prizmi Link, you decide what can be accessed. If you don't give permission, Prizmi cannot access it. You can:

1. Choose which folders Prizmi may use, right in the Prizmi Link app. Prizmi can only work with files inside the folders you have allowed.
2. Go to Dashboard > Skills > Device Skills and turn off any skills you do not want Prizmi to use, such as the File Organizer or more powerful actions like deleting files.
3. For skills you want to keep but watch closely, enable “Requires approval” so Prizmi asks you every time.

You can set different permissions for each computer. For example, you might allow file access on your home computer but not on your work machine.

When you ask Prizmi to do something on your computer, it determines which device to use based on:

• Which devices are online — Only active, connected devices are considered.
• Which devices have the required skill enabled
• Context — If you mention a device by name (e.g., “on my work laptop”), Prizmi will use that device.

If multiple computers qualify and Prizmi is unsure, it may ask you to specify which one you mean. You can give your devices clear names (like “PC” or “Laptop”) to make this easier.

You can disconnect these services at any time:

• From Prizmi: Go to Dashboard > Skills, open the Cloud Skills tab, find Gmail or Google Calendar, and click “Disconnect”.

Once disconnected, Prizmi will no longer be able to access your email or calendar until you reconnect the service.

If you suspect someone else has access to your account or messaging app, act quickly:

1. If you chat in your web browser — The important thing is your Prizmi account: change your Prizmi password right away (Profile > Change password), and log out of Prizmi on any shared device.
2. If you use Telegram — Remove the Telegram connection from your Prizmi account (Dashboard > My Devices), then change your Telegram password and turn on two-factor authentication if it is available.
3. If you are not sure, it is safe to do both.

We will be sad to see you go! You can delete your account at any time:

1. Go to your Profile page.
2. Scroll down and click “Delete Account”.
3. Confirm the deletion.

Important: This action is permanent and cannot be undone. Deleting your account removes:

• All your personal data
• All connected devices
• All settings and preferences
• Any remaining usage credit
• All recurring and queued tasks

If you have an active paid plan, deleting your account also cancels your subscription, so you won’t be charged again.

Make sure to disconnect any external services (like Gmail) before deleting your account.

If your internet connection drops while a task is running:

• If the task is running on your computer, Prizmi Link may complete it locally even without internet.
• If the task requires communication with Prizmi’s servers, it will be queued and retried when the connection is restored.
• You will be notified of the outcome once connectivity returns.

In most cases, temporary connectivity issues resolve themselves and your tasks will complete normally.

Prizmi uses AI to understand and respond to your requests. While it is designed to be accurate, AI can sometimes make mistakes. If you receive an incorrect answer:

• Try rephrasing your question — Sometimes a clearer question produces a better answer.
• Be more specific — Adding details helps Prizmi understand what you need.
• Verify important information — For critical decisions, always double-check important facts independently.

Prizmi learns from your interactions over time and gets better at understanding your preferences.

Currently, Prizmi supports Telegram. If you need to switch to a different Telegram account:

1. Go to Dashboard > My Devices.
2. Remove the current Telegram connection.
3. Set up a new connection with your new Telegram account.

You can also chat with Prizmi right in your web browser at any time, with no messaging app required. Support for more ways to chat, including the Prizmi app, is planned for the future.

Resetting your password is straightforward:

1. Go to the login page.
2. Click “Forgot password?”
3. Enter the email address associated with your account.
4. Check your email for a reset link (it is valid for a limited time).
5. Click the link and enter your new password.

If you do not receive the email, check your spam or junk folder. The email comes from Prizmi and may take a minute to arrive.

Reach out anytime through the contact form. We review every request promptly and fairly.

• Subscriptions: cancelling stops future charges and you keep access until the end of the period you've paid for; except where the law requires, we don't prorate partial periods. When you upgrade, unused time on your old plan is credited automatically.
• Usage credit: unused credit can be refunded; credit already used cannot.

Details are in our Subscription Terms.

You can turn off check-ins instantly using the Check-ins toggle in your navigation bar. Prizmi will stop messaging you immediately.

If you'd rather keep check-ins but want fewer of them, just don't respond to the ones you don't find useful. Prizmi automatically backs off when it notices its messages aren't getting responses. It will check in less frequently and be more selective about what it says.

There are a few reasons Prizmi might not be able to analyze your screen:

• Screenshots are marked as sensitive: When the Screen Helper skill has “Treat as sensitive” enabled, screenshots are end-to-end encrypted and Prizmi cannot read them. To use screen analysis, go to Dashboard > Skills > Device Skills, find Screen Helper, and set “Treat as sensitive” to No.
• Your computer is offline: Make sure Prizmi Link is running and your computer is connected. Check Dashboard > My Devices. Your device should show “Active” with a recent “Last seen” time.
• Screen recording permission: On macOS, Prizmi Link needs screen recording permission in System Settings > Privacy & Security > Screen Recording.

If you just want a screenshot without analysis, say “Take a screenshot”. This works even when screenshots are marked as sensitive. In that case, you’ll get a secure link that opens only on your own device, where the result stays private.