What if Prizmi can't analyze my screenshot?

There are a few reasons Prizmi might not be able to analyze your screen:

• Screenshots are marked as sensitive: When the Screen Helper skill has “Treat as sensitive” enabled, screenshots are end-to-end encrypted and Prizmi cannot read them. To use screen analysis, go to Dashboard > Skills > Device Skills, find Screen Helper, and set “Treat as sensitive” to No.
• Your computer is offline: Make sure Prizmi Link is running and your computer is connected. Check Dashboard > My Devices. Your device should show “Active” with a recent “Last seen” time.
• Screen recording permission: On macOS, Prizmi Link needs screen recording permission in System Settings > Privacy & Security > Screen Recording.

If you just want a screenshot without analysis, say “Take a screenshot”. This works even when screenshots are marked as sensitive. In that case, you’ll get a secure link that opens only on your own device, where the result stays private.