What if I don't receive notifications from Prizmi?

If Prizmi seems silent, check the following:

  1. If you use Telegram — Go to Dashboard > My Devices and make sure Telegram is still connected, and that notifications are turned on for Telegram on your phone.
  2. If you chat in your web browser — Make sure you allowed notifications when Prizmi asked (you can turn them on anytime from Settings in Prizmi, or by clicking the small icon next to the web address). Keep a Prizmi tab (or your browser) open in the background so Prizmi can reach you, and make sure your computer’s notifications aren’t muted by “Do Not Disturb.”
  3. Usage — If you’ve used up your plan’s included usage, scheduled tasks pause until it refreshes; check Dashboard > Plan & Usage to see where you stand.
  4. Skill status — Make sure the relevant skills are enabled.

If everything looks right and Prizmi is still quiet, try reconnecting from your Dashboard. For the most reliable notifications, even when your browser is closed, connect Telegram.

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