Subscription Terms

These Subscription Terms supplement the Terms of Service and describe how paid Prizmi subscriptions bill and renew. Where they overlap, these terms and Section 4 of the Terms of Service say the same thing.

1. Automatic Renewal

Your subscription renews automatically. When you purchase a paid plan you choose a billing period — monthly or annual — and your saved payment method is charged at the start of each period, at the plan price shown at checkout, until you cancel. You give this consent explicitly at checkout, separately from accepting the Terms of Service.

2. Price and Billing Period

The price and billing frequency are shown at checkout and on your plan page at any time. Monthly plans bill on the same day each month (for example, the 15th); when a month is shorter than your billing day, you are billed on the closest earlier day. Annual plans bill once per year, and we email you a reminder before each annual renewal.

3. Cancelling

Cancelling takes one click on your plan page at prizmi.ai/plans — no calls, no chat with support, no retention steps. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then, and your account then continues on the free plan. You can undo a pending cancellation any time before the period ends.

4. Refunds

Except where required by applicable law, subscription payments are non-refundable and we do not prorate partial periods — cancelling stops future charges rather than refunding past ones. Upgrades are the exception: when you upgrade, unused time on your old plan is automatically credited against the new charge.

5. Plan Changes

Upgrades apply immediately and start a new billing cycle that day. Downgrades apply at your next renewal. Both can be done from your plan page.

6. Included Usage

Each plan includes an amount of usage. Usage consumption varies with how you use Prizmi. We may adjust included usage to keep the Service fast and fair for everyone; material reductions affecting your active subscription will be communicated in advance of the renewal at which they take effect.

7. Price Changes

If the price of your plan increases, we will notify you before the renewal at which the new price takes effect, in time for you to cancel first.

8. Failed Payments

If a renewal charge fails, we retry the payment over the following days and email you to update your payment method. If it still cannot be collected, your subscription ends and your account moves to the free plan. Nothing is deleted, and you can re-subscribe anytime.